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Untitled *

v		tickets_db api_keys
id : int(11)
company_id : int(11)
name : varchar(150)
key_prefix : varchar(12)
key_hash : varchar(255)
created_by : int(11)
last_used_at : datetime
revoked_at : datetime
created_at : datetime

v		tickets_db assignment_state
company_id : int(11)
last_agent_id : int(11)

v		tickets_db attachments
id : int(11)
ticket_id : int(11)
comment_id : int(11)
uploaded_by : int(11)
file_path : varchar(255)
file_name : varchar(255)
mime_type : varchar(100)
size : int(11)
created_at : datetime

v		tickets_db audit_logs
id : int(11)
ticket_id : int(11)
user_id : int(11)
action : varchar(150)
details : varchar(255)
created_at : datetime

v		tickets_db automation_rules
id : int(11)
company_id : int(11)
name : varchar(150)
trigger_event : enum('ticket_created','sla_at_risk','ticket_inactive')
conditions : text
actions : text
is_active : tinyint(1)
sort_order : int(11)
created_at : datetime

v		tickets_db business_hours
id : int(11)
company_id : int(11)
day_of_week : tinyint(4)
start_time : time
end_time : time

v		tickets_db categories
id : int(11)
company_id : int(11)
name : varchar(150)
description : text
sla_response_hours : int(11)
sla_resolution_hours : int(11)
auto_assign : tinyint(1)
team_id : int(11)
created_at : datetime

v		tickets_db category_form_templates
id : int(11)
category_id : int(11)
template_id : int(11)

v		tickets_db chat_conversations
id : int(11)
company_id : int(11)
ticket_id : int(11)
visitor_name : varchar(150)
visitor_email : varchar(150)
status : enum('open','closed')
agent_id : int(11)
created_at : datetime
visitor_meta : longtext

v		tickets_db chat_messages
id : int(11)
conversation_id : int(11)
sender_type : enum('visitor','agent')
sender_id : int(11)
message : text
created_at : datetime
attachment_path : varchar(255)

v		tickets_db comments
id : int(11)
ticket_id : int(11)
user_id : int(11)
content : text
is_internal : tinyint(1)
created_at : datetime

v		tickets_db companies
id : int(11)
name : varchar(150)
slug : varchar(150)
logo_path : varchar(255)
subscription_status : enum('trial','active','expired','cancelled')
trial_ends_at : datetime
current_period_end : datetime
subscription_price : decimal(6,2)
plan_id : int(11)
created_at : datetime
chat_settings : longtext

v		tickets_db email_log
id : int(11)
company_id : int(11)
to_email : varchar(150)
to_name : varchar(150)
subject : varchar(255)
body : text
sent_ok : tinyint(1)
created_at : datetime

v		tickets_db form_templates
id : int(11)
company_id : int(11)
type : enum('solicitante','operario')
name : varchar(150)
description : varchar(255)
created_at : datetime

v		tickets_db form_template_fields
id : int(11)
template_id : int(11)
label : varchar(150)
field_type : enum('text','textarea','number','select','date')
options : varchar(500)
is_required : tinyint(1)
sort_order : int(11)

v		tickets_db holidays
id : int(11)
company_id : int(11)
holiday_date : date
name : varchar(150)

v		tickets_db integrations
id : int(11)
company_id : int(11)
type : enum('telegram','slack','stripe','google_oauth','microsoft_oauth','openai','anthropic','email_inbox')
config : text
is_active : tinyint(1)
updated_at : datetime

v		tickets_db kb_articles
id : int(11)
company_id : int(11)
category_id : int(11)
title : varchar(200)
body : text
created_at : datetime

v		tickets_db macros
id : int(11)
company_id : int(11)
title : varchar(150)
body : text
is_internal : tinyint(1)
created_by : int(11)
created_at : datetime

v		tickets_db mentions
id : int(11)
comment_id : int(11)
mentioned_user_id : int(11)
read_at : datetime
created_at : datetime

v		tickets_db mnt_areas
id : int(11)
company_id : int(11)
nombre : varchar(120)
responsable : varchar(120)
activa : tinyint(1)

v		tickets_db mnt_avances
id : int(11)
ot_id : int(11)
usuario_id : int(11)
descripcion : text
porcentaje : tinyint(3) unsigned
estado_ot : enum('pendiente','en_progreso','pausada','completada','cancelada')
foto_evidencia : varchar(255)
created_at : datetime

v		tickets_db mnt_ordenes_trabajo
id : int(11)
codigo_ot : varchar(20)
solicitud_id : int(11)
programador_id : int(11)
operario_id : int(11)
fecha_programada : date
hora_inicio : time
hora_fin_estimada : time
instrucciones : text
materiales : text
estado : enum('pendiente','en_progreso','pausada','completada','cancelada')
porcentaje_avance : tinyint(3) unsigned
fecha_completada : datetime
observaciones_cierre : text
created_at : datetime
updated_at : datetime

v		tickets_db mnt_solicitudes
id : int(11)
codigo : varchar(20)
company_id : int(11)
solicitante_nombre : varchar(150)
solicitante_email : varchar(200)
solicitante_telefono : varchar(30)
area_id : int(11)
tipo_id : int(11)
equipo_activo : varchar(200)
descripcion : text
prioridad : enum('baja','media','alta','urgente')
estado : enum('nueva','revision','asignada','en_progreso','pausada','completada','cerrada','rechazada')
foto_adjunto : varchar(255)
notas_rechazo : text
created_at : datetime
updated_at : datetime

v		tickets_db mnt_tipos
id : int(11)
nombre : varchar(100)
descripcion : varchar(255)
icono : varchar(60)
color : varchar(30)
activo : tinyint(1)

v		tickets_db payment_confirmations
id : int(11)
company_id : int(11)
receipt_path : varchar(255)
status : enum('pending','approved','rejected')
created_at : datetime
reviewed_at : datetime
reviewed_by : int(11)

v		tickets_db plans
id : int(11)
name : varchar(100)
price : decimal(6,2)
ticket_limit : int(11)
user_limit : int(11)
created_at : datetime

v		tickets_db report_templates
id : int(11)
company_id : int(11)
name : varchar(150)
columns : text
created_at : datetime

v		tickets_db subtasks
id : int(11)
ticket_id : int(11)
title : varchar(200)
assigned_to : int(11)
is_done : tinyint(1)
created_at : datetime
done_at : datetime
progress : int(11)
observations : text

v		tickets_db system_audit_logs
id : int(11)
company_id : int(11)
user_id : int(11)
action : varchar(150)
details : varchar(255)
ip_address : varchar(45)
created_at : datetime

v		tickets_db teams
id : int(11)
company_id : int(11)
name : varchar(150)
created_at : datetime

v		tickets_db team_members
team_id : int(11)
user_id : int(11)

v		tickets_db tickets
id : int(11)
public_token : varchar(64)
company_id : int(11)
title : varchar(200)
description : text
requester_id : int(11)
agent_id : int(11)
category_id : int(11)
model_id : int(11)
requester_template_id : int(11)
source : enum('portal','public_form')
priority : enum('baja','media','alta','urgente')
status : enum('nuevo','asignado','en_progreso','en_espera','resuelto','cerrado')
created_at : datetime
updated_at : datetime
assigned_at : datetime
on_hold_since : datetime
on_hold_minutes : int(11)
resolved_at : datetime
closed_at : datetime
due_response_at : datetime
due_resolution_at : datetime
scheduled_at : datetime
work_order_template_id : int(11)
csat_rating : tinyint(4)
csat_comment : text
is_escalated : tinyint(1)

v		tickets_db ticket_field_values
id : int(11)
ticket_id : int(11)
template_field_id : int(11)
value : text

v		tickets_db ticket_links
id : int(11)
ticket_id : int(11)
linked_ticket_id : int(11)
link_type : enum('duplicate','related','merged_into')
created_by : int(11)
created_at : datetime

v		tickets_db ticket_models
id : int(11)
company_id : int(11)
name : varchar(150)
description : varchar(255)
requester_template_id : int(11)
operario_template_id : int(11)
custom_columns : longtext
created_at : datetime
is_default : tinyint(1)

v		tickets_db ticket_work_order_values
id : int(11)
ticket_id : int(11)
template_field_id : int(11)
value : text

v		tickets_db time_entries
id : int(11)
ticket_id : int(11)
user_id : int(11)
minutes : int(11)
description : varchar(255)
created_at : datetime

v		tickets_db two_factor_secrets
user_id : int(11)
secret : varchar(64)
enabled : tinyint(1)
recovery_codes : text
confirmed_at : datetime
created_at : datetime

v		tickets_db users
id : int(11)
company_id : int(11)
name : varchar(150)
email : varchar(150)
password_hash : varchar(255)
role : enum('superadministrador','administrador','supervisor','operador','solicitante')
department : varchar(100)
created_at : datetime

v		tickets_db user_permissions
user_id : int(11)
permission_key : varchar(50)
granted_by : int(11)
created_at : datetime

v		tickets_db webhooks
id : int(11)
company_id : int(11)
url : varchar(500)
event : varchar(50)
secret : varchar(64)
is_active : tinyint(1)
created_at : datetime

v		tickets_db webhook_deliveries
id : int(11)
webhook_id : int(11)
event : varchar(50)
payload : text
response_code : int(11)
success : tinyint(1)
created_at : datetime

v		tickets_db workflow_statuses
id : int(11)
company_id : int(11)
code : enum('nuevo','asignado','en_progreso','en_espera','resuelto','cerrado')
label : varchar(100)
color : varchar(20)
sort_order : int(11)
is_hold : tinyint(1)

v		tickets_db workflow_transitions
id : int(11)
company_id : int(11)
from_code : enum('nuevo','asignado','en_progreso','en_espera','resuelto','cerrado')
to_code : enum('nuevo','asignado','en_progreso','en_espera','resuelto','cerrado')

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FOREIGN KEY
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