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SELECT * FROM `tickets`
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Full texts id public_token company_id title description requester_id agent_id category_id model_id requester_template_id source priority status created_at updated_at assigned_at on_hold_since on_hold_minutes resolved_at closed_at due_response_at due_resolution_at scheduled_at work_order_template_id csat_rating csat_comment is_escalated
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DELETE FROM tickets WHERE `tickets`.`id` = 1
1 NULL 1 Ticket de prueba fase 1 Verificando macros en el detalle del ticket. 5 NULL 1 NULL NULL portal media nuevo 2026-08-14 09:33:53 2026-08-14 09:33:53 NULL NULL 0 NULL NULL 2026-08-14 11:33:53 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 2
2 NULL 1 Ticket creado via API Prueba de creacion de ticket usando la API REST. 6 NULL 2 NULL NULL portal alta nuevo 2026-08-14 09:46:51 2026-08-14 09:46:51 NULL NULL 0 NULL NULL 2026-08-14 13:46:51 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 3
3 NULL 1 Disparar webhook Prueba de disparo de webhook al crear ticket. 5 NULL 1 NULL NULL portal baja nuevo 2026-08-14 09:47:22 2026-08-14 09:47:22 NULL NULL 0 NULL NULL 2026-08-14 11:47:22 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 4
4 NULL 1 Chat en vivo: Visitante Dos Visitante: Necesito ayuda urgente con facturacion.... 7 NULL 1 NULL NULL portal media nuevo 2026-08-14 14:21:32 2026-08-14 14:21:32 NULL NULL 0 NULL NULL 2026-08-14 16:21:32 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 5
5 NULL 1 Prueba de automatizacion Verificando regla ticket_created 2 NULL 1 NULL NULL portal urgente nuevo 2026-08-14 15:09:35 2026-08-15 08:15:00 NULL NULL 0 NULL NULL 2026-08-14 17:09:35 NULL NULL NULL NULL NULL 1
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DELETE FROM tickets WHERE `tickets`.`id` = 6
6 NULL 1 Ticket Uno para vincular desc Ticket Uno para vincular 2 NULL 1 NULL NULL portal media nuevo 2026-08-15 08:15:00 2026-08-15 08:15:00 NULL NULL 0 NULL NULL 2026-08-15 10:15:00 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 7
7 NULL 1 Ticket Dos para vincular desc Ticket Dos para vincular 2 NULL 1 NULL NULL portal media nuevo 2026-08-15 08:15:00 2026-08-15 08:15:00 NULL NULL 0 NULL NULL 2026-08-15 10:15:00 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 8
8 NULL 1 Ticket Tres para fusionar desc Ticket Tres para fusionar 2 NULL 1 NULL NULL portal media cerrado 2026-08-15 08:15:01 2026-08-15 08:15:01 NULL NULL 0 NULL 2026-08-15 08:15:01 2026-08-15 10:15:01 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 9
9 NULL 1 Ticket Cuatro destino fusion desc Ticket Cuatro destino fusion 2 NULL 1 NULL NULL portal media nuevo 2026-08-15 08:15:01 2026-08-15 08:15:01 NULL NULL 0 NULL NULL 2026-08-15 10:15:01 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 10
10 NULL 1 Ticket para mencion desc mencion 2 NULL 1 NULL NULL portal media nuevo 2026-08-15 08:37:51 2026-08-15 08:37:51 NULL NULL 0 NULL NULL 2026-08-15 10:37:51 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 11
11 NULL 1 Ticket enrutado 1 prueba enrutamiento 2 NULL 1 NULL NULL portal media nuevo 2026-08-15 08:48:48 2026-08-15 08:48:48 NULL NULL 0 NULL NULL 2026-08-15 12:48:48 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 12
12 NULL 1 Ticket enrutado 2 prueba enrutamiento 2 NULL 1 NULL NULL portal media nuevo 2026-08-15 08:48:48 2026-08-15 08:48:48 NULL NULL 0 NULL NULL 2026-08-15 12:48:48 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 13
13 NULL 1 Ticket enrutado 3 prueba enrutamiento 2 NULL 1 NULL NULL portal media nuevo 2026-08-15 08:48:49 2026-08-15 08:48:49 NULL NULL 0 NULL NULL 2026-08-15 12:48:49 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 14
14 NULL 1 Ticket via API - verificacion final Creado desde la verificacion final end-to-end 9 NULL 1 NULL NULL portal media nuevo 2026-08-15 10:00:37 2026-08-15 10:00:37 NULL NULL 0 NULL NULL 2026-08-15 14:00:37 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 15
15 NULL 1 Ticket relacionado - verificacion final segundo ticket 2 NULL 3 NULL NULL portal media nuevo 2026-08-15 10:00:37 2026-08-15 10:00:37 NULL NULL 0 NULL NULL 2026-08-15 18:00:37 NULL NULL NULL NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 16
16 4bcefdf6c78a0227d86aec6622ed5810e3633efc 1 No enciende la impresora La impresora del 2do piso no enciende desde ayer. 10 4 1 NULL NULL public_form alta asignado 2026-09-06 22:51:43 2026-09-06 23:01:07 2026-09-06 22:53:22 NULL 0 NULL NULL 2026-09-07 02:51:43 2026-09-07 22:53:22 2026-09-10 15:30:00 1 NULL NULL 0
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DELETE FROM tickets WHERE `tickets`.`id` = 17
17 7b1e0be9dad1988d5efb6885138e651ab0a028cc 1 Servidor caido El servidor principal no responde desde las 9am. 11 4 1 NULL 3 public_form urgente asignado 2026-09-06 23:10:25 2026-09-16 07:18:50 2026-09-16 00:51:48 NULL 0 NULL NULL 2026-09-07 03:10:25 2026-09-17 00:51:48 2026-09-16 07:20:00 4 NULL NULL 1
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DELETE FROM tickets WHERE `tickets`.`id` = 18
18 199add09dc522ca75ff7d0ea45536760a0e1b38f 1 arreglo de puerta puerta desalineada 2 NULL 5 NULL 5 portal media nuevo 2026-09-17 14:40:09 2026-09-17 14:40:09 NULL NULL 0 NULL NULL 2026-09-17 18:40:09 NULL NULL NULL NULL NULL 0
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