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Column	Type	Collation
id	int(11)
codigo	varchar(20)	utf8mb4_unicode_ci
company_id	int(11)
solicitante_nombre	varchar(150)	utf8mb4_unicode_ci
solicitante_email	varchar(200)	utf8mb4_unicode_ci
solicitante_telefono	varchar(30)	utf8mb4_unicode_ci
area_id	int(11)
tipo_id	int(11)
equipo_activo	varchar(200)	utf8mb4_unicode_ci
descripcion	text	utf8mb4_unicode_ci
prioridad	enum('baja', 'media', 'alta', 'urgente')	utf8mb4_unicode_ci
estado	enum('nueva', 'revision', 'asignada', 'en_progreso', 'pausada', 'completada', 'cerrada', 'rechazada')	utf8mb4_unicode_ci
foto_adjunto	varchar(255)	utf8mb4_unicode_ci
notas_rechazo	text	utf8mb4_unicode_ci
created_at	datetime
updated_at	datetime

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