| id |
int(11)
|
|
|
|
| public_token |
varchar(64)
|
utf8mb4_unicode_ci
|
|
|
| company_id |
int(11)
|
|
|
|
| title |
varchar(200)
|
utf8mb4_unicode_ci
|
|
|
| description |
text
|
utf8mb4_unicode_ci
|
|
|
| requester_id |
int(11)
|
|
|
|
| agent_id |
int(11)
|
|
|
|
| category_id |
int(11)
|
|
|
|
| model_id |
int(11)
|
|
|
|
| requester_template_id |
int(11)
|
|
|
Browse foreign values
|
| source |
enum('portal', 'public_form')
|
utf8mb4_unicode_ci
|
|
|
| priority |
enum('baja', 'media', 'alta', 'urgente')
|
utf8mb4_unicode_ci
|
|
|
| status |
enum('nuevo', 'asignado', 'en_progreso', 'en_espera', 'resuelto', 'cerrado')
|
utf8mb4_unicode_ci
|
|
|
| created_at |
datetime
|
|
|
|
| updated_at |
datetime
|
|
|
|
| assigned_at |
datetime
|
|
|
|
| on_hold_since |
datetime
|
|
|
|
| on_hold_minutes |
int(11)
|
|
|
|
| resolved_at |
datetime
|
|
|
|
| closed_at |
datetime
|
|
|
|
| due_response_at |
datetime
|
|
|
|
| due_resolution_at |
datetime
|
|
|
|
| scheduled_at |
datetime
|
|
|
|
| work_order_template_id |
int(11)
|
|
|
Browse foreign values
|
| csat_rating |
tinyint(4)
|
|
|
|
| csat_comment |
text
|
utf8mb4_unicode_ci
|
|
|
| is_escalated |
tinyint(1)
|
|
|
|